Do this first
- 1
Shut off the water
Close the main shut-off valve. It’s usually where the line enters the house or at the meter. See how to find it.
- 2
Cut power if needed
If water is near outlets, lights or appliances, turn off power to that area at the breaker.
- 3
Call for help
Describe where the water is, how fast it’s coming and what you’ve already shut off.
When it’s an emergency
Some leaks can wait a day. These usually can’t:
- Water coming through a ceiling or light fixture
- Water rising through the floor or tile
- A fast-growing wet area in the yard or driveway
- Hot water leaking under the slab
- Rushing water you can hear but can’t find
- Water leaking into the unit below yours
Common questions
Is emergency leak detection really available 24/7?
Yes. Calls to +13053150618 are answered 24 hours a day, 7 days a week.
Where is my main water shut-off?
Most homes have one where the water line enters the house, often near the garage, a hose bib or the water heater. You can also close the valve at the meter.